Refund policy – L'Afrihair
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Refund policy

RETURN & EXCHANGE INFORMATION

We are committed to your complete satisfaction. Due to the nature of our WIGS and the time taken to hand-make the braided wigs we sell and health reasons, there is no exchange, return or refund unless in an event where you receive a wrong order or defective wig. We will issue a store credit after we receive the defective/wrong order.

  • If the wig is defective upon receipt, please contact us for the return address, the return is accepted within 3 days after the buyer receives their order
  • If it is a quality issue or we shipped the wrong wig, the Customer pays the return shipping fee. The item will be replaced after inspection of the wig and store credit issued.
  • After receiving the returned wigs, if it qualifies for an exchange, we will make a replacement depending on our available stock, if not available, a refund will be issued.
  • Approved returned items come back to the distribution center, we are unable to accommodate exchanges by mail. We will issue you a store credit via an E-Gift Card once we've received your return.
  • If the item is damaged by the buyer, we will not accept any exchange or refund.

All wigs are thoroughly inspected and pictures are taken before leaving our Warehouse and double-checked before sent to you in order to ensure consistency and quality.

Exchanges

We do not accept exchanges unless we send the wrong order or the item is defective. it must be in the original state when received. Please contact us via email at lafrihair@gmail.com with your Order ID and one of our team members will help you. 

Order Cancellation

If you want to cancel your order, please email us within 24 hrs of placing your order. Cancellation of an order must be requested within 24 hours of placing your order. Please keep in mind a $55 Cancellation/ 25%Restocking fee will apply. 

ALL ITEM ON SALES ARE FINAL!!! NO RETURN NO EXCHANGE

ALL WHOLESALE ORDERS ARE FINAL AND NON REFUNDABLE!!!!! 

All return shipping charges must be prepaid. We do not accept COD deliveries; they will be rejected. We recommend sending your return via USPS Flat Rate with a tracking number and insurance, as we are not responsible for lost or stolen packages. 

NO REFUNDS WILL BE OFFERED FOR REFUSED/ABANDONED SHIPMENTS.

ALL ITEMS ARE SHIP VIA USPS (UNITED STATES POSTAL SERVICE), DHL EXPRESS AND FEDEX. WE WILL NOT MAKE ANY ATTEMPTS TO SHIP WITH ANY OTHER SHIPPING CARRIERS NOT LISTED ON OUR WEBSITE. FEDEX & DHL SHIPMENT COMES WITH SIGNATURE CONFIRMATION AND YOU MUST SIGN FOR THE PACKAGE.

WE ONLY SHIP YOUR ITEM ONCE THE PAYMENT HAS BEEN CLEARED BY PAYPAL AND CONFIRMED BILLING ADDRESS WHEN PAYING BY CREDIT CARD. FREE SHIPPING TAKES 3-5 BUSINESS DAYS DEPENDING ON YOUR LOCATION. 

Credit

Store credit via E-Gift Card for your returned item(s) will be processed once they are received at our distribution center. Please allow 5-7 days to process your return once it is received into our distribution center. Your E-gift card covers the original purchase price and tax if applicable. L’Afrihair Braided Wigs does not credit original shipping charges.

Please contact customer service for more information on returning an item if defective or wrong order. We appreciate your business. Thank you!

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