DO YOU SHIP TO MY COUNTRY?
We ship Worldwide!
I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
All of our braided wigs ship from the USA via USPS and from Africa via DHL Express. All orders are processed in 3-5 business days and shipping time is another 3-5 business days. We try our best to ship out most orders within 1 week. Please keep in mind that during holidays or limited edition launches, this time may vary. Thank you for your patience.
International Orders: On orders outside of the USA the items will ship after processing and delivery can take up to 4-10 business days from our overseas warehouse to expedite delivery times. Items shipped outside of the United States may be subject to import duties, taxes and/or charges which are not included in the total cost of your order, nor will they be covered or reimbursed by L’Afrihair Braided Wigs
Once your braided wigs complete the initial processing, a tracking number is generated (It may take a few days for tracking to be updated because we gather a lot of orders which have to be inspected and ship in batch.) From the day the tracking is generated, it will take 3-5 days to arrive at your address depending on the shipping method you choose. Shipping time will vary based on many factors, especially depending on your location. Around this time you would then receive an email with your tracking number to check for status.
If you don't have a tracking number after processing time please email us at email@example.com
I DON'T LOVE MY ORDER, CAN I RETURN IT?
We are committed to your complete satisfaction. Due to the nature of the product which is custom made and the time and effort put into this, there is no exchange, return or refund permitted.
- If the wig is defective upon receipt, please contact us for the return address, the return is accepted within 3 days after the buyer receives their order
- If it is a quality issue or we shipped the wrong wig, the Customer pays the return shipping fee. The item will be replaced after inspection of the wig and store credit issued.
- After receiving the returned wigs if it qualifies for an exchange, we will make a replacement depending on our available stock, if not available, a refund will be issued.
- Approved returned items come back to the distribution center, we are unable to accommodate exchanges by mail. We will issue you a store credit via an E-Gift Card once we've received your return.
- If the item is damaged by the buyer, we will not accept any exchange or refund.
All wigs are thoroughly inspected and pictures are taken before leaving our Warehouse and double-checked before sent to you in order to ensure consistency and quality.
We do not accept exchanges unless we send the wrong order or item is defective. it must be in the original state when received. Please contact us via email at firstname.lastname@example.org with your Order ID and one of our team members will help you.
HOW DOES THE 2 YEARS GUARANTEE WORK?
Our 2-year guarantee is an assurance that our braided wigs will last for 2 years if you experience defects on the braids or braids being loose. We will replace the unit after inspection to ensure it's a quality problem and wasn't misused.
CAN I CANCEL MY ORDER?
You can cancel your order within 24 hours of purchase. Please send us an email at email@example.com with your order number. A cancellation fee of $55 will be applied.
ALL ITEM ON SALES ARE FINAL!!! NO RETURN NO EXCHANGE
ALL WHOLESALE ORDERS ARE FINAL AND NON REFUNDABLE!!!!!
I HAVE ENTERED AN INCORRECT ADDRESS!
Please email us at firstname.lastname@example.org within 24 hours of placing your order for us to update your address.
I JUST PLACED AN ORDER, BUT I DIDN’T GET A CONFIRMATION EMAIL. WHAT’S GOING ON?
Kindly check your SPAM folder to see if your confirmation email was sent there. Typically you will receive an email immediately, but in some cases please allow up to 4 hours for it to arrive. If you're still unable to locate your order, please send an email to email@example.com and we'll be happy to assist you.
WHERE’S MY PACKAGE? HOW DO I TRACK IT?
Within 1-2 weeks of ordering your item, you will receive a tracking number. You can either click on the link or copy the tracking number and visit USPS or DHL. From there, you can paste the tracking number in the appropriate search box. USPS and DHL usually has the most up to date current information about your package's whereabouts.
WHY DO I HAVE TWO TRACKING NUMBERS?
Every now and then for larger orders or certain products, your item may be shipped separately in two packages either to safely ship the item, get items to arrive faster or based on availability, etc. However do not worry, you were not double billed or received a wrong order. We will ship this way from time to time at our own discretion and this is usually for your benefit. It will not affect your shipping estimate in any way unless we notify you otherwise.
I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?
Absolutely! We are here to help. Please send us an email to firstname.lastname@example.org and we will be happy to assist you in any way we can.
We do receive a large number of emails. If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.
Do you offer Live Chat support?
Yes we do! To get in contact with one of our live chat specialists, look for the Live contact us button.
How can I write a review on a product?
You can write a product review with just 4 easy steps:
On any product page, scroll down and you will see a button titled ‘Write a review.
How do I unsubscribe from any of your mailing lists?
There are two quick and easy ways to unsubscribe from our mailing list.
Call us and one of our customer service representatives will take care of your request over the phone.
Email us and one of our customer service representatives will unsubscribe your email address.
I tried to check out and the item in my shopping cart disappeared, what happened?
We are sorry that you were not able to complete your order. The selection on is live and reflects what is in stock at that moment. Placing an item in your shopping cart does not guarantee your right to purchase that item. Until you have completed the checkout process, another customer may purchase the item even if it is in your cart. If that happens, you will receive a message on the shopping cart page informing you that the item is no longer available and that you should remove it from your cart.
Is the item I want going to go on sale soon?
Unfortunately, We does not know if an item will go on sale or be marked down until it actually happens.
It is possible for different colors within the same style to have different prices. For instance, if a blue bag is selling better than a yellow one, one might discount the yellow bag to boost sales.
The item I want is out of stock. What do I do now?
We are very sorry that the item that you need is out of stock. Visit Us daily to know about the latest updates of our collections.
We accept international credit, Please note that the credit card must be issued and contain a logo from either Visa, Mastercard, Discover, or American Express.
On the checkout page, there will be a billing and shipping section. Please do the following:
For the billing information
Enter your street address on Address Line 1.
Enter your City, County or Province, and Postal Code on.
Enter your Country for the city.
Enter the state.
Enter the zip code.
For the shipping information
Please enter the correct information in the appropriate field.
Do you charge sales tax on any item?
Any applicable tax will be calculated on your merchandise total and displayed on your final order confirmation.
What forms of payment do you accept?
We currently accepts Paypal, Visa, MasterCard, Discover, and American Express for all orders.
What can cause my order to be delayed?
1. If the billing information you provided does not match what your bank has on file (including address and telephone number), your order may be delayed.
2. We all love sending gifts to others and ourselves as much as we love receiving them. However, if you are shipping to an address other than your billing address, your order may be delayed.
What are cookies? Do I need to enable cookies on my browser?
A cookie is a small amount of data that is sent to your browser from a web site and is stored on your computer's hard drive. If your browser's preferences allow it (most browsers are installed with cookies enabled), each web site can send its own cookie to your browser. To protect your privacy, cookies do not store personal information but instead use anonymous unique identifiers. Each web site can only access the cookie they have sent to your hard drive, not the cookies sent by other web sites.
You need to enable cookies on your browser to enjoy all the shopping features.
Are there any benefits to having an account with you?
You will have access to the following information:
Your Account Information
Your Order History
Process a Return
Your Wish List
Your Email Subscriptions
Your Coupons and Gift Certificates
Frequently Asked Questions: Order Status
What are your shipping and return policies?
Unlike many other websites that have special rules and lots of fine print, We offers special offer for shipping on orders placed on the website. We also offer free shipping on various events or holiday deals please visit us daily so you don't miss any offer or special deals.